Dover's Outstanding Service

On December 20th, Guinness and I had a trailer accident. It was a long and terrifying ordeal. Guinness survived the accident in no-small part because he was wearing Dover Saddlery brand gear. Namely, Dover Pro shipping boots and a Northwind turnout sheet.

Dover Pro shipping boots took a beating, but are still useable. I was floored.

After the accident, I put together an email to Dover. I work in marketing, and I know how much a nice word about a company's products can mean. I wanted to thank Dover for putting together such wonderful products, and tell them how amazed I was that their blanket managed to hold together as we pulled my horse out of the trailer, only giving out after we had pulled him into a much more maneuverable position.


This blanket ripped, but only after pulling my 1500lb horse 2/3 of the way out of a horse trailer. It has no other damage. That's a ridiculously strong blanket!

Dover responded back to me with a few hours. They reached out with sympathy about the accident, and wanted to know how they could help. Despite having won the blanket in a contest, and not bought it, Dover immediately packed up a new Northwind Turnout and put it in the mail. This blanket does have a lifetime guarantee, but it's so strong I don't know how many times you'd have to use it!

When I opened the package from Dover, I found a surprise treat for Guinness.

I tried it. It's not bad...

Amazingly, Captain Picky immediately loooooved this treat. He snarfed down the whole thing, and kept at me to produce more. Carat Cake is definitely Pig approved!

Yep. Definitely Pig approved!

As Pig snarfed on his treat, I adjusted his blanket. Just like the last Northwind, this one fits him perfectly. I'm so happy Dover's blankets fit him so well. He's a tough fit. SmartPak's blankets aren't cut wide or tall enough for his shoulders or shark withers. The Northwind Turnout is beautifully cut for his shape. If you have a thoroughbred/warmblood shaped horse, look into this blanket. I'm obviously a fan.

Great fit! Finally a turnout sheet that doesn't look like he's wearing a square bag!

With the weather changing right now, Guinness is going to be getting a lot of use out of this blanket, so I'm glad to have another one to use. Just yesterday I bundled Guinness up in an old weighted blanket, with this turnout on top to cut the wind. I realized as I was doing up all the straps that all his blankets match now. They're all blue. We're awfully fancy now!


All bundled up! (Note, dangling bits are torn piping from the old blanket underneath the Dover blanket.)

Thanks Dover! Your customer service made a terrible event a little easier to deal with!